Job description

Job responsibilities

Patient services

• Implementing and maintaining systems to receive patient enquires and suggestions
• Reviewing and updating Practice information, leaflets, website and other materials
• Ensuring that Patients receive a friendly and helpful experience at each encounter and that each encounter includes appropriate care navigation.

Personnel and training

• Managing day to day operational issues
• Supporting the Practice Manager & Assitant Practice Managers in the management of Rotas, dayd to day issues & estates.
• Ensuring that all staff have contracts of employment, are up-to-date in statutory and mandatory training, and have regular appraisals. You will be supported by our HR administrator.
• You will ensure that all our policies and procedures are comprehensive and up-to-date

Finance

• You will be responsible for overseeing petty cash, supporting payroll, and other financial aspects of the Practice as needed, including supporting our finance team as required
• Ensure that all income and expenditure due is received or recorded
• Oversee stock ordering systems

• Responsible for computer systems including maintenance and development of the system
• Ensuring appropriate computer and clinical system access
• Ensuring GDPR and Caldicott compliance

• Manage
  & update assurance framework
• Support
  the audit and compliance checks necessary to satisfy internal and external
  scrutiny including adherence to CQC, Risk Management, H&S and other
  regulatory and statutory standards
• Work
  with others to agree data reporting criteria and mechanisms as required for
  updating the AF

Policies
& Protocols

• Ensure
  practice has full suite of up-to-date general policies, protocols, systems and
  processes necessary to deliver services working with policy owners to ensure
  appropriate review and SMT / CRG approval
• Be
  responsible for Health & Safety policy and its implementation

Premises and equipment

• Response for security, repairs, insurance and maintenance of premises, services and equipment
• Ensure
  that all medical and non-medical equipment, lifts, fire extinguishers, fire
  & burglar alarm, air conditioning units and other areas requiring servicing
  are serviced in accordance with practice policy domain areas insofar as they
  relate to the key areas of this job description
• Monitor
  compliance with the Health & Safety, Fire Risk, COSHH, Fire Alarm,
  Legionella, Environmental, Infection Control, Medicines Management and other
  audit-related policies and procedures and formally advise on areas of
  non-compliance, resolving issues within areas of own competency

Audits

• Carry
  out a programme of site inspections and audits to enable a continual
  improvement practice
• To
  support the development of internal compliance monitoring processes and
  function as a core member of the internal inspection and spot check audit team

Infection
Control

• Work
  with the lead nurse to ensure that all sites are fully compliant with Infection
  Control standards, and that adequate mechanisms are in place to ensure and
  maintain appropriate drug storage, safety and cold chain standards
• Oversee
  management facilities such as cleaning, grounds management, storage and
  ensuring all spaces are free of clutter or items not for immediate use
• Work
  with managers to identify repairs and premises maintenance requirements and
  arrange remedial action

The
post holder may be required to carry out additional tasks not included in this
job description but within their competency.

Person Specification

Experience

Essential

• Previous General Practice experience.



• Previous experience managing General Practice operations.



• Previous experience managing non-clinical teams.



• Previous experience overseeing NHS contracts and regulatory requirements.



• Good standard of education with excellent literacy and numeracy skills.



• GCSE or equivalent Grade to A to C in English and Maths.



• Experience of running clinical reports.



• Experience in dealing with external organisations at management level.



• Knowledge of employment law, health & safety legislation, risk assessment.



• Experience of staff appraisals, handling grievance and disciplinary issues



• Knowledgeable of recruitment, selection and retention of staff and staff motivation.



• Experience of workforce planning, forecasting and development.



• Ability to understand and learn new software and administrative procedures.



• Ability to prioritise, delegate and work to tight deadlines in a fast paced environment.

Desirable

• AMSPAR Practice Management qualification or equivalent.



• Leadership or management qualification.



• Extensive experience of SystmOne.



• Advanced knowledge of GDPR.



• Educated to degree level in healthcare or business management.



• Familiarity with a variety of Windows-based software and Windows / network environment.



• Strategic thinker and negotiator.



• Experience of dealing with members of the public.



• Previous experience in an analytical role.



• Familiar with email and the internet.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Fuller and Forbes Partnership

Address

Mayflower Medical Group

Stirling Road

Plymouth

PL5 1PL

Employer's website

https://jobsincare.com/job/jnsQu9USLzq (Opens in a new tab)